Collections Solutions Through State-of-the-Art Technology
Interactive Voice Response
I V R Automated Phone
The system contacts each patient, asking for each one by name using voice dialogue to deliver a customized message. The system's dialing and messaging features generate large volume of incoming callbacks and promises to pay, thus reducing expense and increasing profitability. Consumers also have the ability to transfer out of the auto-dialer to a live customer service representative.
Predictive Dialer
The Predictive Dialer is much more sophisticated, providing collection agents with a steady stream of answered phone calls. It automatically traces the dialing so each time a call is completed, another call is ready to be answered. This feature dramatically improves collector agent productivity.